The need for seamless workflow, collaboration and effective communication became necessary during the pandemic. Most workers experienced and are still experiencing work from home (WFH) mode, which is because of the aftermath of covid-19. Hence WFH has become a policy priority for most organizations in 2020 and beyond. How can work productivity be achieved with this new Hybrid work mode?
In a hybrid working world, it is crucial for businesses to equip employees with the right technological tools to innovate and work wherever, whenever on the go. Technology allows team communication and collaboration through software, online apps and devices. Giving employees the means to track progress on common projects, regardless of location.
Some technology tools support innovation through- Cloud storage, Data analytics, Data encryption and protection, File-sharing, Document synchronization, Digital whiteboards, Messaging and video conferencing to mention a few. Without the right monitoring tool to see all of your network’s devices, applications and software, an organization has no power to promote innovation in the hybrid workplace.
At Signal Alliance Consulting, we help organizations transition seamlessly through their digital transformation journey and deploy tech solutions that aids productivity, enhances collaboration, and supports the new hybrid mode of work. Microsoft Teams is one of the Solutions we deploy to different organizations in different sectors of the economy.
The benefits of Microsoft Teams are wide-ranging. Many are related to increased utilization of time and optimization of team cooperation. We introduced and implemented MS Teams collaboration as a solution. This is to help different organizations achieve their goals and solve the problem that may arise from working from home.
Case Study
One sector that has embraced the hybrid workplace innovation, is the Banking and Financial Service industry. Polaris Bank, a full-service banking institution that also Offer Self-Service/Digital Channels Offerings, Leveraging Technology to Bring Banking Closer to their Customers, makes use of Microsoft Teams as their preferred collaboration platform across their offices in different parts of the country, to stay connected and share information securely.
In deploying the solution for Polaris Bank, in a project called – Project Sunburst. We leveraged on our expertise in ensuring its users know how to efficiently use Microsoft Teams and all the functionalities embedded in it. These features include Persistent chat, audio/video call, meetings, easy file access, co-authoring on documents, customizations, and extensible features. These alongside other Modern workplace technological tools such as Microsoft Office 365, Communicator app, SharePoint, one drive and Yammer has enabled effective collaboration, improved productivity and workplace culture within their organizations. With MS Teams we were able to solve the problem of collaboration and sharing of critical documents among team members. This has helped the bank to sustain its growth, retain its employees and consistently engage their teeming customers with a minimal level of customer attrition.
The Benefits of Microsoft Teams and its features are exhaustive, they include but not limited to:
- Teams Calling provides a seamless, scalable, and secure experience on mobile, desktop, and meeting room devices.
- Users leverage the solution to engage their customers or collaborate on sharing important documents with their staff.
- There is security of data and files by using multi-factor authentication and secure guest access. Microsoft Teams is very secure. The system offers built-in information protection for large enterprises to the high level that these organizations expect.
- With Microsoft Teams, organizations can plan and schedule meeting with their customers from the comfort of their homes. They are now able to collaborate with their account managers on Microsoft Soft Teams solution.
- Organizations can also integrate all its previous MS solution into the MS Teams solution without losing a single data. Microsoft Teams is fully integrated into Microsoft 365 – Office 365 is now called Microsoft 365. The entire Microsoft Office work family is available. This is a major benefit of Microsoft Teams.
- One of the benefits of Microsoft Teams as shown by our deployment for WEMA bank is that it took the bank along a digital transformation journey. As a cloud-based system, the bank can now access information from anywhere, on any device, at any time. This has led to a timely response to queries by customers or sharing of files on the go. According to the bank, lag time in customer response or staff engagement reduced by +83% in the last 24 months.
