Custom & Business Applications
Introduction
Today, businesses are looking for solution that will transform the entire business process of their organization and products
In Custom and Business Application Practice, our team of experts build and implement centralized and comprehensive solution that can help manage your business processes in Sales, Finance, Supply Chain, Human Resources, Operations, Projects and at the same time customer experience and relationship.
Custom and Business Application Solution Offerings are built on Microsoft Dynamics 365 and Power Platform. They include:
- Digital and Customer Experience Solution
- Enterprise Business Solution
- Custom Solution
These are comprehensive areas of IT which fit virtually all organisations. Naturally, each organisation will have requirements to manage their core operations, which vary from one organisation to another. For example, a distribution, warehouse, Finance, or retail solution which is specific to the industry. Our solutions align with customer processes that forms the backbone of each company. We provide the work engine that supports organisational importance and vision.
Digital and Customer Experience Solution
This unifies businesses – from data to people to processes – with modern, intelligent applications that adapt to your changing needs.
It is a tailored and pre-packaged solution role-based solution that can fit your unique requirements and do even more with connected custom apps that will help you analyse, act and automate.
Our Digital and Customer Experience Solution leverages Microsoft Dynamics 365 technology with capabilities that can help organization enhance customer experience.
These implementable technologies include the following:
Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels. Take a look at this walkthrough video session for customer service in operation
Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.
Engage with customers one on one, at scale, to build meaningful relationships and grow your business.
Deliver initiative-taking service, optimised with AI, and empower your frontline workers to increase customer satisfaction.
Key Solution Benefits
- Better customer service
- Increased sales
- Improved customer retention
- Detailed analytics
- Higher productivity and efficiency
- Centralized database of information
- Managed communications with prospective leads
- Improved customer segmentationAutomated sales reports
- More accurate sales forecasting
- Streamlined internal communications
Enterprise Business Solution
Our team of experts on ERP are outstanding when it comes to building enterprise business processes that will increase your financial insight, employee performance, profitability, productivity and efficiency of your organization. These we do leveraging Microsoft Dynamics 365 Business suite.
Whether you want to implement a new ERP solution to drive overall performance, draw more value from your current system, or upgrade or migrate your existing ERP system, our team of ERP experts will advise you on the best implementation method.
With our expertise, you can drive Enterprise business enabled transformation, fuel better visibility and collaboration, improve productivity and efficiency, and enhance your customer experience leveraging the following technologies but using Microsoft Dynamics 365.
Assess the health of your business, improve financial controls, and quickly make decisions that drive agility and growth.
Optimise HR programs and improve your workforce experience with an adaptable solution that grows with you.
Drive success across your project operations with a single platform to improve collaboration and visibility
Create a more unified, personalised, and seamless buying experience for your customers and partners
Optimise inventory levels and reduce your time to fulfil.
Business Management Solution, which is tailored to the needs of small- and medium-sized businesses. It allows you to simplify processes by connecting your financials, operations, and sales, and combining multiple disconnected systems into one.
Key Solution Benefits
- Simplifies financial management and analysis
- Empowers employees to provide outstanding service
- Unifies business processes across channels
- Integrates supply chain management
- Streamlines daily operations
- Improves project management
Custom Solution
We implement intelligent Contact Center Solution leveraging Contact Centresolution providers like HoduSoft.
Our team of well-trained engineers help organization achieve their goal having a solution that enables them solve critical problems, understand customer behavior and improving customer experience with every interaction they have with the customer.
Your frontline agents need the right technology tool and information at the right time to delight customers and solve their issues quickly. With our solution which is omnichannel enabled and Al powered you are guaranteed of customer satisfaction.
PowerApps is a service for building and using custom business apps that connect to your data and work across the web and mobile — without the time and expense of custom software development.
With Microsoft PowerApps our team of automation experts are able to do the following:
- Rapid creation of Mobile Apps and Web Apps using CRUD APIs for cloud and on-premises (using On-Premises Data Gateway) services.
- Easily build Mobile Apps and Web for your business that integrates Single Sign-On (SSO) to corporate data and services.
- Effortless way to share Apps to others within the organisation.
Microsoft Flow is a service for automating workflow across the growing number of apps and SaaS services that business users rely on.
With Microsoft Flow we have been to help small businesses handle basic automations in their environment. We can help you with the following:
- Turn repetitive tasks into multi step workflows.
- Make decisions in your workflow, like running an action only when certain conditions are met.
- Connect securely to on-premises data (using On-Premises Data Gateway) and cloud-based services.
- Prevent sensitive data from leaving your company using built-in or customised data loss prevention policies.
