Cloud & AI

Digital innovation happens when organizations can connect data, processes, and people seamlessly. Our Custom & Business Application services are designed to provide seamless data integration, processes, and customer interactions, empowering your business to optimize operations, enhance customer experiences, and drive sustainable growth. 

Digital and Customer Experience Solution

We specialize in building custom applications tailored to your specific business needs, ensuring that your organization has the right tools to improve efficiency, automate workflows, and scale effectively. 

These implementable technologies include the following:

Dynamics 365 Customer Service

Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels. Take a look at this walkthrough video session for customer service in operation

Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers

Engage with customers one on one, at scale, to build meaningful relationships and grow your business.

Deliver initiative-taking service, optimised with AI, and empower your frontline workers to increase customer satisfaction.

Key Benefits:

  • Better customer service
  • Increased sales
  • Improved customer retention
  • Detailed analytics
  • Higher productivity and efficiency
  • Centralized database of information
  • Managed communications with prospective leads
  • Improved customer segmentation
  • Automated sales reports
  • More accurate sales forecasting

Enterprise Business Solution

With our expertise, you can drive Enterprise business enabled transformation, fuel better visibility and collaboration, improve productivity and efficiency, and enhance your customer experience leveraging the following technologies but using Microsoft Dynamics 365.

Microsoft Dynamics 365 Finance

Assess the health of your business, improve financial controls, and quickly make decisions that drive agility and growth.

Optimise HR programs and improve your workforce experience with an adaptable solution that grows with you.

Drive success across your project operations with a single platform to improve collaboration and visibility.

Create a more unified, personalized, and seamless buying experience for your customers and partners.

Optimise inventory levels and reduce your time to fulfil.

Business Management Solution, which is tailored to the needs of small- and medium-sized businesses. It allows you to simplify processes by connecting your financials, operations, and sales, and combining multiple disconnected systems into one.

Key Benefits:

  • Simplifies financial management and analysis
  • Empowers employees to provide outstanding service
  • Unifies business processes across channels
  • Integrates supply chain management
  • Streamlines daily operations
  • Improves project management
  • Streamlined internal communications

Custom Solution

Contact Center

We implement intelligent Contact Center Solution leveraging Contact Centresolution providers like HoduSoft.

Our team of well-trained engineers help organization achieve their goal having a solution that enables them solve critical problems, understand customer behavior and improving customer experience with every interaction they have with the customer.

Your frontline agents need the right technology tool and information at the right time to delight customers and solve their issues quickly. With our solution which is omnichannel enabled and Al powered you are guaranteed of customer satisfaction.

PowerApps is a service for building and using custom business apps that connect to your data and work across the web and mobile — without the time and expense of custom software development.

With Microsoft PowerApps our team of automation experts are able to do the following:

  • Rapid creation of Mobile Apps and Web Apps using CRUD APIs for cloud and on-premises (using On-Premises Data Gateway) services.
  • Easily build Mobile Apps and Web for your business that integrates Single Sign-On (SSO) to corporate data and services.
  • Effortless way to share Apps to others within the organisation.

Microsoft Flow is a service for automating workflow across the growing number of apps and SaaS services that business users rely on.

With Microsoft Flow we have been to help small businesses handle basic automations in their environment. We can help you with the following:

  • Turn repetitive tasks into multi step workflows.
  • Make decisions in your workflow, like running an action only when certain conditions are met.
  • Connect securely to on-premises data (using On-Premises Data Gateway) and cloud-based services.
  • Prevent sensitive data from leaving your company using built-in or customised data loss prevention policies.

Competency

  • Enterprise Resource Planning
  • Application Development
  • Small and Mid-service Cloud Solutions

Service Partners

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